Managed Services

Waseela is a multi-vendor and multi-technology services provider across the MENA region. Waseela has established businesses and success stories with many operators like Zain, Mobily, STC, Awalnet, Du, Etisalat, etc. and succeeded to partnership with many international vendors such as Ericsson, NSN, Samsung, Huawei, IP-Wireless, Cisco, ALU, RedLine and DragonWave.

Waseela relies heavily in its philosophy on two concepts:

  1. Engineering Excellency
  2. Precision and Credibility

Waseela is classified as an engineering company; hence, more than 90% of the total employees are engineers, where 5% are PhD and MSc. holders in Engineering. The excellence comes from the fact that at Waseela, we focus on the quality and continuous improvement of our engineers from technical and managerial aspects. Waseela believes that human resources bring value and that their skills, behaviour and commitment are key elements in the service’s business. Waseela strives to enhance the added-value brought by its employees, by developing a common culture based on four major core values:

  • Customer focus
  • Innovation
  • Team work
  • Accountability

All Waseela’s employees can develop these values while remaining highly skilled. In-line with the above, Waseela credibility is always the bottom line and it is a red line that can’t be crossed and each Waseela member is abiding by this.
Waseela is one of the leading companies focusing on the IP Centric technologies such as 3G, WiMax and LTE. Currently Waseela has more than 15 certified LTE engineers, more than 20 certified 3G engineers and more than 30 certified WiMax engineers. 

Mutuality, Unity and Certainty

At Waseela, we believe in long term business sustainability and thus we strive to accomplish the following:

  • Build common understandings and long-term relationships
  • Close bonds and unfiled processes
  • No need for additional management overheads
  • Transparent and unified approach to achieve end customer requirements
  • Waseela quality assurance procedure
  • Advanced frequent reporting mechanism

The process framework proposed by Waseela guarantees reaching an optimum level of costs. Indeed, this proven model capitalizes on worldwide best practices in network services. Thus, process inefficiency (e.g. duplicated tasks, undefined processes, unclear accountability) is eliminated, transverse & result-oriented flows are implemented and technology silos are avoided.

Besides, to streamline services delivery costs, Waseela determines the right balance between on-site expertise and in-house engineers for more ordinary skills.

Cost Efficiency

The process framework proposed by Waseela guarantees reaching an optimum level of costs. Indeed, this proven model capitalizes on worldwide best practices in network services. Thus, process inefficiency (e.g. duplicated tasks, undefined processes, unclear accountability) is eliminated, transverse & result-oriented flows are implemented and technology silos are avoided.

Besides, to streamline services delivery costs, Waseela determines the right balance between on-site expertise and in-house engineers for more ordinary skills.

Waseela Added Value Processes used for Managed Services activities

This consists of the following processes:

  • Availability Management Process
  • Incident Management Process
  • Performance Management Process
  • Capacity Management Process

Quality Assurance

Waseela have developed methodologies to guarantee the quality and integrity of the operations, systems and data. Some main practices are illustrated below:

  • Overall experienced program manager / director for all project activities and to conform to the master Project Implementation Plan from all parties involved and to enforce quality measures and related methodologies 
  • Internal improvement of the standard processes to accommodate for new events
  • Continuously enhancing the documentation, reporting and internal / external systems
  • Secured and advanced data-base for tracking purposes
  • Providing technical and process trainings for technicians, Engineers and team leaders
  • Providing safety trainings for all employees
  • Conforming to the ISO9001 and TL9000 standards
  • Periodic performance evaluation and analysis
  • Improvement of employment retention programs and reward methodologies
  • Tools warranty, inventory and replacement process
  • Mitigating risk practices and processes
    • Prime and backup plans, contingency plan, escalation procedure, etc.
  • Implementing prime and backup plans
  • Combining major quality management standards:
    • Identify key business area of concerns
    • Sustain gain and document the process
    • Eliminate the critical source of variation

Our main theme is providing outstanding services with high quality across all levels as we strongly believe that in our telecom industry, the main key factor of success is the quality of the final result. This is to be reflected in the entire life cycle starting from the planning, design, deployment, integration, acceptance and thus operations and maintenance

From the media center
15-Nov-2017
Waseela Announces the Completion of the Wireless Network Rollout for the Ministry of Education's Connectivity Project in Jordan

Amman - Waseela, (www.waseela.com), the leading regional Telecommunications and Information and Communication Technology… read more

05-Mar-2017
Waseela Appoints Bilal Al-Anani as CTO

ICT system integrator Waseela has hired Bilal Al-Anani as its chief technology officer. Al-Anani joins Waseela with a background… read more

02-Feb-2017
Waseela Technology Solutions Combats Risks in Public Safety

Waseela, the leading regional Telecommunications and Information and Communication Technology (ICT) system integrator brings… read more

Our Main Technology Partners