Manage and support all aspect of UC systems and applications with network capacity on routers, switches and firewall.
Design, manage, and support UC architecture over multiple data centers in different locations.
Responsible for performing circuit analysis, system tuning, router configuration, voice server upgrades.
Provide consulting and support services to customers including translating business requirements into technical requirements, developing or recommending UC solutions that meet customer needs, and conducting UC assessments
Builds business by identifying and selling prospects; maintaining relationships with clients.
Identifies business opportunities by Identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Understands the principles of sales and marketing, including market sector targeting, product offer development, features-benefits-solutions selling.
Able to work extended hours on occasions when required.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating.
Contributes to team effort by accomplishing related results as needed
Provides customers with quotations and negotiate the terms of an agreement and close sales